Chinese phone manufacturer Huawei is on the spot for selling faulty gadgets on Jumia, which do not conform with set standards.
Several social media users have expressed distaste with the Chinese company for flooding the market with ‘reject’ devices, most of which have been installed with fake operating softwares or programmed in Chinese.
One Facebook user running an account by the name Mobbid OG says that he had to return a gadget he bought online, after it failed to function properly.
“I bought Huawei Y prime last week from Jumia and I’ve returned it for a refund. It was switching on and off whenever it wishes and could not charge,” he says.
Another one, Ian Mungai, says that he bought Huawei Honor 8X, but could not use the phone since most apps were set in Chinese, while the Android OS was not genuine.
“I got an honor 8x from them which was delivered last week Friday and making it work was a nightmare. It came with almost no google apps and the play store did not allow downloading your contacts from the email until I went online and downloaded third party apps. The home button which should give you google voice home in android phones when double tapped takes you automatically to a Chinese version of Huawei Voice. (Hi Voice) and guess what you cannot ever disconnect it,” says Mungai.
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Most Huawei overseas products sold on the Jumia website do not have any warranties, so as soon as it is in your hand it is your own problem.
“It’s illegal to sell such a phone which is not meant for the Kenyan market,” said another Facebook user.
Early this year, the company was on the spot for having fake reviews for the Mate 10 Pro planted online, even before it was released.
A technology blog, 9to5Google, discovered a post made by Huawei on their private Facebook group that allegedly solicits positive Best Buy reviews “in exchange for a chance to be one of a few ‘beta testers’” of the Mate 10 Pro.
9to5Google points out that, although the phone has yet to go on sale, there were 108 positive reviews for the phone on its Best Buy listing. The publication notes that the solicitation was posted on January 31st and that 105 out of the total 108 reviews were made after Huawei’s Facebook post went live.
Huawei and Jumia are yet to respond to the allegations.